Shipping policy

Shipping Policy – The Print Room NZ Limited

Processing Times

All orders are processed Monday–Friday (excluding public holidays). Orders are typically dispatched within 2–5 business days once payment is received and the order is confirmed.
If your order is for a pre-ordered product, please refer to the product description for details on when the webstore ordering period closes and the estimated dispatch date.
During busy periods or for made-to-order items, dispatch times may be longer — if so, we’ll let you know promptly.

Domestic Shipping (New Zealand)

We ship nationwide using trusted carriers.

  • Delivery time: 1–3 business days for most major centres (allow extra time for rural deliveries).

  • Tracking: A tracking number will be provided once your order has shipped.

  • Shipping costs: Calculated at checkout based on weight and location.

International Shipping

We ship worldwide via NZ Post International and DHL Express.

  • Delivery time: 5–15 business days, depending on destination and service selected.

  • Tracking: All international orders include tracking.

  • Shipping costs: Calculated at checkout based on weight, dimensions, and destination.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and taxes once the shipment reaches your destination country.

  • These charges are not included in the item price or shipping cost shown at checkout. Products are purchased with the Incoterm 'Delivered at Place' (DAP).

  • The Print Room NZ Limited is not responsible for these additional charges — they are the customer’s responsibility.

  • We recommend contacting your local customs office for more information before placing your order.
    If a shipment is refused or returned to us due to unpaid customs, duties, or taxes, the following applies:

  • The customer will be responsible for any return shipping fees charged by the carrier.

  • Any refund (if applicable) will be processed less the original shipping cost and return shipping fees.

  • If you wish to have the order resent, a new shipping fee will apply.

Unpaid or Unclaimed Parcels

If your parcel is returned to The Print Room NZ Limited due to non-payment of customs charges, incorrect address, or failure to collect the parcel, you will be contacted via email.

  • Reshipping the order will incur an additional shipping fee.

  • If you choose not to have the order resent, a refund (less all shipping charges) will be issued once the parcel is received back at our facility.

Order Tracking

Once your order has shipped, you’ll receive an email confirmation with a tracking number and link to follow your shipment’s progress.

Questions or Support

If you have any questions about your order or shipping options, please contact our team at orders@theprintroom.nz